3 days of classroom training with a qualified instructor
ITIL Service Operation is one of five courses making up the ITIL Intermediate Service Lifecycle stream. ITIL Service Operation focuses on the principles, processes, operational activities and functions that enable organisations to manage the performance of their products and services.
Our Service Operation course lasts 3 days. Through expert tuition, individual exercises, group discussions and mock exams, you will gain an understanding of the core concepts, activities and techniques within Service Operation and prepare to pass the Service Operation exam.
3 days of classroom training with a qualified instructor
Delegate pack full of helpful resources
Official ITIL® Service Operation Exam
Exam completion certificate upon passing
The course is intended for anybody who has completed ITIL Foundation. It will be particularly useful to those requiring a management-level understanding of the main activities and techniques within ITIL Service Operation, including CIOs, CTOs, IT managers, IT architects and IT consultants.
• Understand how Service Operation is organised
• Consider the technology available to Service Operations
• Identify and tackle issues faced when implementing or introducing Service Operation
• Prepare for the ITIL Service Operation exam
The ITIL Service Operation exam validates knowledge of the Service Operation stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Capability stream, including Planning Protection and Optimization (PPO), Release, Control and Validation (RCV) and Service Offerings and Agreements (SOA).
Attend from anywhere
Select Your Training Method
|2017-06-05||London||£999||Enquire Book Now|
|2017-07-03||London||£999||Enquire Book Now|
|2017-08-07||London||£999||Enquire Book Now|
|2017-09-04||London||£999||Enquire Book Now|
|2017-10-02||London||£999||Enquire Book Now|
|2017-11-06||London||£999||Enquire Book Now|
|2017-12-04||London||£999||Enquire Book Now|
|2017-05-08||Birmingham||£999||Enquire Book Now|
|2017-07-10||Birmingham||£999||Enquire Book Now|
|2017-09-11||Birmingham||£999||Enquire Book Now|
|2017-11-13||Birmingham||£999||Enquire Book Now|
|2017-05-15||Manchester||£999||Enquire Book Now|
|2017-07-17||Manchester||£999||Enquire Book Now|
|2017-09-18||Manchester||£999||Enquire Book Now|
|2017-11-20||Manchester||£999||Enquire Book Now|
|2017-05-15||Glasgow||£2295||Enquire Book Now|
|2017-08-29||Glasgow||£2295||Enquire Book Now|
|2017-12-11||Glasgow||£2295||Enquire Book Now|
|2017-06-26||Bristol||£2295||Enquire Book Now|
|2017-09-04||Bristol||£2295||Enquire Book Now|
|2017-11-13||Bristol||£2295||Enquire Book Now|
|2017-05-30||Reading||£2295||Enquire Book Now|
|2017-09-25||Reading||£2295||Enquire Book Now|
|2017-12-27||Reading||£2295||Enquire Book Now|
|2017-06-19||Leeds||£2295||Enquire Book Now|
|2017-08-29||Leeds||£2295||Enquire Book Now|
|2017-06-12||Milton Keynes||£2295||Enquire Book Now|
|2017-10-30||Milton Keynes||£2295||Enquire Book Now|
|2017-12-04||Nottingham||£2295||Enquire Book Now|
|2017-06-05||Southampton||£2295||Enquire Book Now|
|2017-10-02||Southampton||£2295||Enquire Book Now|
|2017-06-19||Edinburgh||£2295||Enquire Book Now|
|2017-10-02||Edinburgh||£2295||Enquire Book Now|
|2017-11-20||Edinburgh||£2295||Enquire Book Now|
|2017-06-12||Cardiff||£2295||Enquire Book Now|
|2017-12-18||Cardiff||£2295||Enquire Book Now|
|2017-05-22||Belfast||£2295||Enquire Book Now|
|2017-10-09||Belfast||£2295||Enquire Book Now|
|2017-06-05||Cambridge||£2295||Enquire Book Now|
|2017-10-16||Cambridge||£2295||Enquire Book Now|
|2017-07-24||Sheffield||£2295||Enquire Book Now|
|2017-10-02||Sheffield||£2295||Enquire Book Now|
|2017-08-29||Liverpool||£2295||Enquire Book Now|
|2017-11-06||Liverpool||£2295||Enquire Book Now|
|2017-06-05||Newcastle||£2295||Enquire Book Now|
|2017-10-02||Newcastle||£2295||Enquire Book Now|
|2017-12-11||Newcastle||£2295||Enquire Book Now|
|2017-11-20||Norwich||£2295||Enquire Book Now|
|2017-09-04||Dublin||£2295||Enquire Book Now|
|2017-11-27||Dublin||£2295||Enquire Book Now|
|2017-07-24||Aberdeen||£2295||Enquire Book Now|
|2017-11-06||Aberdeen||£2295||Enquire Book Now|
|2017-06-05||Attend from Anywhere||£999||Enquire Book Now|
|2017-07-03||Attend from Anywhere||£999||Enquire Book Now|
|2017-08-07||Attend from Anywhere||£999||Enquire Book Now|
|2017-09-04||Attend from Anywhere||£999||Enquire Book Now|
|2017-10-02||Attend from Anywhere||£999||Enquire Book Now|
|2017-11-06||Attend from Anywhere||£999||Enquire Book Now|
|2017-12-04||Attend from Anywhere||£999||Enquire Book Now|
ITIL (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides guidance on how to use IT as a tool to facilitate business change and growth.
All our classroom ITIL courses include exams as part of the course.
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
Please arrive at the venue for 08:45am.
Training hours are approximately 9am – 5pm.
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL offers a hierarchy of certifications, leading to a Diploma in Service Management. This is a credit based system, with
earlier certifications within the program being assigned credit values. A total value of 22 credit points
is required to achieve the final diploma.
The first step is the ITIL Foundation Certification. This entry level qualification is mandatory to progress any further. Thereafter, there is a choice of 9 different programs within a second level. The third and final level is the 'Managing Across the Lifecycle'.
The official ITIL books are published and shipped by TSO. The five ITIL volumes are available either individually or as a discounted bundle, with PDF downloads also available. Click below to see prices and purchase.