ITIL® Practitioner

Overview

  • Course code: IT2938
  • Duration: 2 days
  • Pass rate: 99%
  • Pre-requisites: ITIL Foundation
  • Price: £999.00
  • Exam: Included
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About this course

ITIL Practitioner follows on from ITIL Foundation to provide guidance on adopting and adapting the ITIL framework to support business needs.

Our ITIL Practitioner course lasts 2 days, during which, using instructor-led tuition and practical exercises, you’ll be learning how to apply the CSI (Continual Service Improvement) approach, learning the nine guiding principles and the three key areas crucial for the success of improvement initiatives. On the last day of training, you will take the ITIL Practitioner exam.

Achieving the ITIL® Foundation certification is mandatory to study higher levels of ITIL qualifications, including ITIL® Intermediate
What's included

2 days of classroom training with a qualified instructor

Delegate pack full of helpful resources

Official ITIL® Practitioner Exam

Exam completion certificate upon passing

Pre-requisites
You must complete ITIL Foundation.

The course is intended for anybody who has completed ITIL Foundation. It will be particularly useful to those requiring knowledge of PPO practices, including IT professionals, business managers, business owners and anyone else involved in an organisation which has adopted or is looking to adopt ITIL.

Learning objectives
  • Use IT Service Management concepts that are important drivers of continual service improvement

  • Apply the ITSM guiding principles in a real-world context

  • Apply the CSI approach in a given organisational context

  • Use the three key areas of success to enable continual service improvement:

  • Organisational Change Management:

  • Communication

  • Measurement and Metrics

Topics covered
  • The Practitioner Examination
  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics and Measurement
  • Communication
  • Organisational Change Management Tools and Activities
  • Applying the CSI Approach
Exam information
ITIL® Practitioner

The ITIL Practitioner exam certifies that you are able to adopt and adapt ITIL guidance and apply it in a real-world context. The examination lasts 2 hours 15 minutes, is multiple choice and consists of 40 questions. 28/40 marks, or 70% is required to pass. The exam is open book, as you are allowed to use the official ITIL Practitioner Guidance.


Details
  • Multiple choice
  • 40 questions
  • 135 minutes' duration
  • Pass mark is 70%, 28/40
  • Open book exam
Follow-on courses

You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Capability stream, including Planning Protection and Optimization (PPO), Release, Control and Validation (RCV) and Service Offerings and Agreements (SOA).

Delivery methods

Classroom

Online

Attend from anywhere

On-site

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FAQs

ITIL (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides guidance on how to use IT as a tool to facilitate business change and growth.

All our classroom ITIL courses include exams as part of the course.

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

Please arrive at the venue for 08:45am.

Training hours are approximately 9am – 5pm.

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

Certification

ITIL offers a hierarchy of certifications, leading to a Diploma in Service Management. This is a credit based system, with earlier certifications within the program being assigned credit values. A total value of 22 credit points is required to achieve the final diploma.

The first step is the ITIL Foundation Certification. This entry level qualification is mandatory to progress any further. Thereafter, there is a choice of 9 different programs within a second level. The third and final level is the 'Managing Across the Lifecycle'.

The official ITIL books are published and shipped by TSO. The five ITIL volumes are available either individually or as a discounted bundle, with PDF downloads also available. Click below to see prices and purchase.

Buy All 5 ITIL Volumes

Information & Purchase Page

The ITIL Service Strategy Book

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