ITIL® Foundation and Practitioner

Overview

  • Course code: ITILFP
  • Duration: 5 days
  • Pass rate: 99%
  • Pre-requisites: None
  • Price: £1,795.00
  • Exam: Included
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About this course

ITIL Foundation and Practitioner combines our ITIL Foundation and Practitioner courses into one five day training session.

During the first 3 days you’ll learn about the key concepts and terminology of ITIL, and gain an understanding of how ITIL can improve service management. In the last 2 days you will learn how to apply the continual service improvement approach and adopt and adapt ITIL to meet business needs.

Achieving the ITIL® Foundation certification is mandatory to study higher levels of ITIL qualifications, including ITIL® Intermediate
What's included

5 days of classroom training with a qualified instructor

Delegate pack full of helpful resources

Official ITIL® Foundation and Practitioner exams

Exam completion certificate upon passing

Pre-requisites
You must complete ITIL Foundation before attending this course.

The course is intended for anybody who wishes to gain a full understanding of ITIL and how to apply it to an organisation.

Learning objectives
  • Gain an understanding of the ITIL framework

  • Learn how ITIL can be used to improve IT service management

  • Learn about the key areas of ITIL

  • Apply the ITSM guiding principles in a real-world context

  • Apply the CSI approach in a given organisational context

  • Use the three key areas of success to enable continual service improvement

Topics covered
  • Service Management as a practice
  • Service Strategy Overview
  • Service Design Overview
  • Service Transition Overview
  • Service Operation Overview
  • Functions
  • Continual Service Improvement Overview
  • Technology and Architecture
  • Competences and Skills for Service Management
  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics and Measurement
  • Communication
  • Organisational Change Management Tools and Activities
  • Applying the CSI Approach
Exam information
ITIL® Foundation

The ITIL Foundation exam certifies that you have gained knowledge of ITIL terminology, structure and basic concepts, and comprehended the core principles of service management.


Details
  • Multiple choice
  • 40 questions
  • 60 minutes' duration
  • Pass mark is 65%, 26/40
  • Closed book exam










ITIL® Practitioner

The ITIL Practitioner exam certifies that you are able to adopt and adapt ITIL guidance and apply it in a real-world context


Details
  • Multiple choice
  • 40 questions
  • 135 minutes' duration
  • Pass mark is 70%, 28/40
  • Open book exam
Follow-on courses

You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Capability stream, including Planning Protection and Optimization (PPO), Release, Control and Validation (RCV) and Service Offerings and Agreements (SOA).

Delivery methods

Classroom

Online

Attend from anywhere

On-site

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FAQs

ITIL (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides guidance on how to use IT as a tool to facilitate business change and growth.

All our classroom ITIL courses include exams as part of the course.

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

Please arrive at the venue for 08:45am.

Training hours are approximately 9am – 5pm.

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.