ITIL® Foundation

Learn the basics of ITIL, including principles and terminology

Overview

  • Course code: IT2938
  • Duration: 3 days
  • Pass rate: 99%
  • Pre-requisites: None
  • Price: £865.00
  • Exam: Included
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About this course

ITIL Foundation is the entry-level ITIL qualification which provides an understanding of the main concepts behind ITIL, including the lifecycle stages and the terminology used.

Our ITIL Foundation course lasts 3 days, during which you’ll be learning through instructor-led training and class exercises how the IT Service Management Lifecycle works and how the ITIL framework can be used to improve service delivery and capability. The course includes the ITL Foundation exam, which you will take on the last day of training.

Achieving the ITIL® Foundation certification is mandatory to study higher levels of ITIL qualifications, including ITIL® Intermediate
What's included

3 days of classroom training with a qualified instructor

Delegate pack full of helpful resources

Official ITIL® Foundation exam

Exam completion certificate upon passing

Prerequisites
There are no pre-requisites for this course.

The course is intended for anybody who wishes to gain a basic understanding of ITIL, including those involved in a service delivery or service desk environment.

Learning objectives
  • Gain a basic understanding of the ITIL framework

  • Learn how ITIL can be used to improve the quality of IT service management in an organisation

  • Appreciate the five key areas of ITIL: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement

  • There are no pre-requisites required for this course

Topics covered
  • Displayed are the topics you will cover when attending this course
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Summary content / information on the below topics
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
Exam information
ITIL® Foundation

The ITIL Foundation exam certifies that you have gained knowledge of ITIL terminology, structure and basic concepts, and comprehended the core principles of service management.


Details
  • Multiple choice
  • 40 questions
  • 60 minutes' duration
  • Pass mark is 65%, 26/40
  • Closed book exam
Follow-on courses

You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Capability stream, including Planning Protection and Optimization (PPO), Release, Control and Validation (RCV) and Service Offerings and Agreements (SOA).

Delivery methods

Classroom

Online

Attend from anywhere

On-site

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FAQs

ITIL (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides guidance on how to use IT as a tool to facilitate business change and growth.

All our classroom ITIL courses include exams as part of the course.

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

Please arrive at the venue for 08:45am.

Training hours are approximately 9am – 5pm.

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

Certification

ITIL offers a hierarchy of certifications, leading to a Diploma in Service Management. This is a credit based system, with earlier certifications within the program being assigned credit values. A total value of 22 credit points is required to achieve the final diploma.

The first step is the ITIL Foundation Certification. This entry level qualification is mandatory to progress any further. Thereafter, there is a choice of 9 different programs within a second level. The third and final level is the 'Managing Across the Lifecycle'.

The official ITIL books are published and shipped by TSO. The five ITIL volumes are available either individually or as a discounted bundle, with PDF downloads also available. Click below to see prices and purchase.

Buy All 5 ITIL Volumes

Information & Purchase Page

The ITIL Service Strategy Book

Information & Purchase Page