ITIL and ITSM Support Resources
This section details a number of the major related commercial items. It will be extended in due course.
The ITIL Toolkit
This is a comprehensive set of materials designed to support learning and implementations. It includes: a detailed guide to ITIL; the ITIL factsheets; an ITIL audit/review kit; a management presentation; other reporting itemss.
Foundation Exam Sample Questions
This is a downloadable pack of sample questions and answers, designed to support those intending to take the ITIL Foundation Exam.