Background

The ITIL Toolkit has almost become the de facto support product for the IT Infrastructure Library. It was first launched in 2000, and became available on the internet shortly thereafter.

It was produced by a number of industry figures, with the intention of simplifying some of the concepts, and making ITIL itself easier to use and implement.

It is now used by countless organizations and individuals in over 50 countires.




The ITIL Toolkit

The ITIL Toolkit is a collection of resources brought together to accompany ITIL.

The materials included are intended to assist in both understanding and implementation, and are therefore targetted at existing ITIL users and beginners.

The toolkit includes:

  • A detailed guide to ITIL and service management
  • The ITIL Factsheets - 12 two page documents, serving as a concise summary of each of the ITIL disciplines
  • A management presentation, inclusive of speaker notes
  • An ITIL audit/review questionnaire and reporting set based on MS-Excel
  • Materials to assist in the reporting of the above results (eg: presentation template)

The ITIL Toolkit is very widely employed, and is more fully described on the ITIL Toolkit Web Site. On purchase it is provided as a download.







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