The ITIL Service Delivery Book
Service Delivery was the second volume in the ITIL Infrastructure Library to be published. Service providers need to offer business users adequate support - Service Delivery covers all aspects that must be taken into consideration. Issues covered include Service Level Management, Financial Management for IT Services, IT Service Continuity Management, Contingency Planning, Availability Management and Capacity Management. Each component of service delivery is discussed separately within the book.
The purpose of Service Delivery is to show the links and the principal relationships between all the Service Management and other Infrastructure Management processes.
