ITIL - IT SERVICE MANAGEMENT BOOKSHOP - What is ITIL?

Customer service charter

We are dedicated to providing you with the highest quality ITIL and IT service management training standards and guidance.

We're reliable

You can count on us to organise everything so your training goes as smoothly as possible.

We’re honest

If something goes wrong, we will tell you as soon as possible and remain open and transparent.

We’re easy to talk to

We love to answer your questions or hear your questions and comments.

We’re problem solvers

We’re dedicated to helping you find and attend the right training, which means jumping through hoops if we have to.

We work to high standards

We take pride in our work, and we’re not happy till you’re happy.

We treat our customers with courtesy

We’re honoured to have you working with us, so we will always be considerate, polite and attentive to your needs.

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"Great course. The instructor was great also and knew the topic inside out with some great real life examples. Highly recommended."