About Us

Learn about our background and rich history within ITIL training, certifications and books.

Our Background

Founded 15 years ago with the intention of being the UK’s premier ITIL training provider and bookshop, ITIL.org.uk is your ultimate destination for ITIL courses. Whether you’re a complete beginner to IT service management or an ITIL veteran looking to gain their ITIL Expert qualification, we offer a full range of ITIL courses, all from AXELOS accredited providers. All our courses are taught and created by ITIL subject matter experts with years of experience in applying ITIL practices to business.

If you would like more information about the courses we offer or anything else, feel free to contact us via phone or email.

Why choose us?
  • We only provide ITIL courses, so you can trust us to understand ITIL inside and out
  • Learn from certified ITIL experts with real-world ITIL implementation experience
  • Training available for every ITIL certification, from Foundation all the way to Managing Across the Lifecycle (MALC)
  • Courses available across the UK, not just major towns and cities
  • A range of approaches to suit your training needs: Onsite, Classroom, Learn From Anywhere or Online learning options

Our Approach

At ITIL.org, we want everybody to pass their ITIL exam first time and learn how to get the best out of this valuable service management framework. Our expert team work with you to establish your needs, whether you are a single learner or a whole group and deliver a course suited to you. Maybe you need a course delivered in your workplace or want the classroom experience but from a remote location. Whatever your circumstance, we will endeavour to help you.


All our courses are designed to allow you to do more than just pass the exam. You’ll learn valuable techniques that you can take back with you and begin applying to the workplace straight away, allowing you to truly understand and implement change in IT.